You have questions, we have answers.
We Proudly Serve Pets in Darien, IL, and Beyond
Please browse our frequently asked questions.
How much will my visit cost?
A 30-minute nose-to-tail examination with consultation for current clients with the doctor is $70.
A new client/patient exam to establish care is $85. All new clients must prepay for their pet’s exam. This holds your slot for the appointment time and is nonrefundable if you cancel with less than 24 hours’ notice or no show for your appointment.
We cannot provide you with more detailed pricing prior to your visit because we do not know what your pet needs until we meet him or her. We don’t do “cookie-cutter” vaccination protocols for our patients, so every pet is treated as an individual. Once we evaluate your pet and prior to providing any treatment, you will be provided with a complete written treatment plan detailing the costs of your visit. We don’t like surprises when it comes to money, and we know you don’t either.
If you’re looking for the cheapest vet in town, we’re not it. We pride ourselves on providing high-quality care for your pet.
Can you see my bird/reptile/rabbit?
Why does my pet need an exam? Can't he just get his rabies vaccine without an exam?
Do I need an appointment?
Do you do boarding or grooming?
We do recommend a number of groomers and boarders. Please check out one of these options:
Dog walker/Pet sitting:
Do you offer training?
Certified Professional Dog Trainer-Knowledge Assessed (CPDT-KA®) measures a broad range of knowledge and skills in ethology, learning theory, dog training technique, and instruction. It is one of the top certification processes for trainers.
How to Choose a Professional Dog Trainer or Behavior Consultant:
Step 1: Look for our certifications
The designations are: CPDT-KA®, CPDT-KSA®, CBCC-KA®.
- CPDT-KA® indicates that a dog trainer has passed a comprehensive exam and has at least 300 hours of dog training experience.
- CPDT-KSA® indicates that a dog trainer has passed a comprehensive exam and an objective skills-based assessment along with at least 300 hours of dog training experience.
- CBCC-KA® indicates that a dog behavior consultant has passed a comprehensive exam on behavior modification and has at least 300 hours of dog behavior consulting experience.
Step 2: Assess the trainer
Browse the trainer’s website and any other marketing materials. Does everything look and sound professional? Do the messages appeal to you? If so, set up a phone call or in-person meeting. Can the trainer answer your questions about training, behavior, and methods knowledgeably and clearly? Is she (or he) patient and thorough in her replies? Do you feel comfortable with her? Does she have experience working with the problems you need help with? Can she provide references from clients?
Step 3: Beware of red flags
A couple of things should raise a red flag in your assessment. If the trainer focuses on a model of dominance and submission—using language like “dominant” and “alpha” —or uses primarily punishment-based methods, that trainer doesn’t meet the standards of science-based training.
What is heartworm? Why does my dog need heartworm pills?
For more information on heartworm please visit the American Heartworm Society, please click here.
Do you accept insurance? How does that work?
What do you charge for spays and neuters?
What are my options for payment? Do you have any payment plans?
My pet hates coming to the vet. What can I do to make it easier?
We also recommend stopping by for “happy visits.” During these visits, you drop in with your pet to get some treats and pets, and then you’re on your way. Hopefully, these visits will help your pet know there’s nothing to fear at the vet’s office.
Can I buy my pet's medications cheaper online?
Of course! Please visit our online pharmacy by clicking here. This provides the convenience of quick online orders sent to your home from a reputable source-us!